Wanted: Full-Time Customer Service Representative
$30,000/year + Commission
This job has a sales component and a part of your overall compensation will be tied to your sales performance. This position is part in-office sales and part outside sales. Applicant must be willing to travel locally to meet with prospective customers.
We are looking for a customer-oriented sales and service representative. What does a Customer Service Representative do? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve the customer issue. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
* Take the extra mile to engage customers
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.
Salary: $30,000.00 to $70,000.00 /year